FAQ

How can We help you ?
  • How much do you charge for the service?
    • The service charge is calculated on the distance basis, If you order food from one restaurant, then charges levied will be based on distance covered from that particular restaurant to your home. In case of order from multiple restaurants, the charges will be based on total distance covered by delivery boy through multiple restaurants to your home.

  • What are the ways of payment?
    • You can pay by 2 different flexible modes:
      Mode 1: You can pay BY CASH at the time of delivery.
      Mode 2: ONLINE PAYMENT on our website while placing an order.
      Mode 3: ONLINE BANK TRANSFER to our mentioned Bank Account Number.

  • Do you accept credit/debit cards?
    • Yes, we accept all master/visa debit and credit cards. You can pay online while placing an order.

  • How safe and secure is to pay through debit/credit card?
    • We see to that you do not have unwanted experience through our service. We have a tie-up with reputed carrier to make your payment fuss-free, safe and secure. We do not let out any of your credit or debit card information to unauthorised person or third party. Most importantly, you will receive an electronic receipt in your mail as well as in your mobile as soon as you make your payment.

  • Is the price of the food mentioned in e-menu same with that of in the restaurant?
    • Yes, we do not inflate unnecessary charges in our e-menu listing. The price of the food will remain same irrespective of how you order.

  • Do I tip a delivery staff?
    • Generally speaking, it is customary to appreciate delivery staff with tip. However, how much to be paid is solely your wish.

  • How will I come to know whether certain food is available or not at restaurant after placing an order with ImHungry.my?
    • In such cases, we get notification from the restaurant staff stating that certain food is not available at that point in time. We would then try to communicate with you to fix another order or cancel the same.

  • How do I Sign Up with ImHungry.my?
    • Visit our website, www.imhungry.my. Click on “Sign Up” soft button and register yourself up to avail membership benefits absolutely free.

  • Do I have to Sign Up or become a member to use this service?
    • No, You don't have to be a member to search for food and restaurants. But we highly recommend our users to sign up to place the order & to take the full advantage of our services. Some of the main benefits are like, saving your recurring delivery information for faster and smooth order placing, be able to receive promotions and coupons, saving your favorite food and restaurant and many more. You can find out more at www.imhungry.my.

  • What if I forgot my username and password?
    • When you try to log in yourself and failed several times, then click on “Forgot password?”. Provide us your registered email address to recover/reset your username and password to be seen in your given e-mail.




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